About the Number of Backordered Items
We kindly ask that orders for backordered items be limited to a maximum of three per person.
We regret to inform you that any orders exceeding four items will be subject to cancellation.
Thank you for your kind understanding.
About the Confirmation Email and Your Response
Once your backorder has been processed, we will send you an email for confirmation.
The title will be 【Action Required: 24-Hour Deadline】ALLU Online Store.
Once you receive the confirmation email, please review the backordered items and the provided notes.
If you respond within 24 hours, we will reserve the items for you.
Please note that if we could not receive your response within 24 hours, your order will be canceled.
Thank you for your kind understanding.
About Purchase
This membership registration only allows for backorder services.
※ Please note that our online store is a service available exclusively within Japan.
For backordered items, we kindly ask you to complete your purchase in-store.
Additionally, we regret to inform you that changes to your store visit date cannot be accommodated as a general rule.
Thank you for your understanding and cooperation.
About Product Inquiries
We are unable to respond to inquiries regarding product details before your store visit.
Please kindly check the products in person when you visit the store.
Thank you for your kind understanding.
About Unavailable Backordering
Some products may not be available for backordering.
Additionally, as we handle products through multiple sales channels,
depending on the stock status, there may be cases where we are unable to provide the item you wish to order.
We apologize for any inconvenience and ask for your kind understanding.
